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Posts Tagged ‘managing expectations’

“I can juggle but I can’t spin plates”, This is a saying I use OFTEN…particularly with clients in mind.  Most of my recent posts have been on expectations, something that is extraordinarily difficult to manage when it comes to clients.  This point is even harder in the environment in which we are working and living, more and more people want more than they can afford.

Recently I had a large project that required many different components, something that would require a whole team of people.  In discussions with this group, that fact was brought up on several different occasions in order to clarify and manage expectations.  With the client being reluctant to negotiate a higher fee, it became even more paramount that we discuss a couple of the components that would take a back seat to some that were a higher priority, like location (?!), people involved, itinerary and a whole list of “to do’s”.  Everyone was on board, nodding their heads and moving forward with our partnership.  This was particularly important because the person who brought me in was a friend in a pinch, someone I did not want to let down, so ignoring my red flags, I proceeded to sign and move forward.

The project came and went with a few minor snags which were not within my scope – ex. pertinent information withheld by one individual who was a part of the board, and a very low level of participation by the very board that hired me to do the job.  Unfortunately that became the benchmark for the event, ignoring the success of the project in the top three areas of discussion.  While my main client was happy with the results, in the wrap up meeting some of these low priority projects were focused on as an area where I had “failed”.  While I had hit the mark on so many other facets, this one fact was the one that was highlighted in the meeting.  I never like to leave a project that I left everything on the field for, but the moral of the story in this situation is an unfortunate reality: I should have never agreed to the project, because I can juggle but I can’t spin plates”.Spinning-Plates

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